Quality
Quality can mean a description of a distinct property in any field or sector. In the area of health care, quality indicates the extent to which health care services are provided to individuals and patients to improve the results of the service provided at the highest levels.
The role of quality management and patient safety at Al Kindi Hospital is to support the healthcare team by improving healthcare delivery in all respects. Our quality team mainly monitors and evaluates trends within the hospital and focuses on improving the experiences of our patients in the hospital and increasing patient satisfaction in general.
Al Kindi Hospital has long paid great attention to attracting competencies with expertise in local medical quality and reliability, and has harnessed human and financial resources to create an environment that takes care of quality and medical care policies.
Understanding the importance of quality control helps us assess views on issues related to patient safety, facilities and staff.
At Al Kindi Hospital, we take patient feedback seriously to constantly develop and improve performance and exceed patient expectations each time.
Departments in quality management and patient safety
- Quality development:
Works on performance improvement projects consisting of interested committees specialized in verifying the quality standards followed.
- Patient Safety Department
Establishing and following up incident reports and finding solutions to each problem (patients, staff, and facility safety), analyzing all these incidents that may occur in the hospital and presenting them to the Committee.
- Department of Procedure and Policy Development
Working to develop business policies in accordance with local and global regulations and reviewing current policies in cooperation with department heads and department managers.
Preparation for accreditation by HCAC Health Institution Accreditation Board
Accreditation is an integrated process that includes a set of steps by a stand-alone entity independent of the hospital, usually a non-governmental entity, to assess the performance of the hospital and ensure that a set of standards are applied that are designed to improve the quality and safety of health care.
At Al Kindi Hospital, we have been preparing for accreditation by the HCAC Accreditation Board because it:
- Improves the quality of services, increases the efficiency of health institutions.
- Helps them apply high quality standards that enable hospital quality experts to assess the quality of their services compared to these standards and help them monitor the improved performance of services.
- Gain patient confidence in the quality of services in the hospital and support competitiveness among Jordanian hospitals.
Breast imaging unit accreditation
It is an accreditation given to mammogram units that apply the standards of the Board of Accreditation of Health Institutions for regular breast screening units, with 94 criteria to be applied by the hospital, which will receive this accreditation under 4 sections:
(Professional performance, clinical performance, quality management, file and information management)
Al Kindi Hospital is currently seeking this accreditation to provide the best quality health services to patients in the mammogram unit.
Tasks and responsibilities
- Equipping and preparing the hospital for accreditation.
- Developing and managing quality and patient safety improvement programs in hospital departments.
- Monitoring performance measurement indicators.
- Training and dissemination of standards and policies.
- Collecting information on patient satisfaction, escorts and medical staff by establishing a mechanism to measure patient satisfaction.
- Spreading the culture of quality in health care and applying the means to develop it from banner policies, instructions, training, and brochures.
- Regular tours of hospital units to assess the environmental situation, safety issues, problem identification and improvement opportunities in coordination with the Quality Improvement Committee.
- Follow-up and coordination with those concerned to achieve reliability standards.
- Organizing and coordinating workshops on quality improvement procedures in the hospital.
- Preparing and following up training courses and qualifying hospital staff.
- Developing and implementing the nursing competency assessment system.
- Follow-up of nursing care for patients and follow-up of any complaint related to nursing.
- Follow-up and application of the instructions of the Ministry of Health and official government agencies.
- Follow-up and sorting of medical waste and infection control precautions.
Department goals
Providing medical, nursing and hotel services through a professional, trained and committed medical team to the highest levels of management and ethics, within the highest standards of quality,care and excellence.
Improving the quality and controlling it in the field of health services.
Vision
- To be the pioneers in maintaining the patient’s life by providing the latest technology and through a professional medical staff.
- To be committed to respecting and supporting our patients and excellence in serving our society.
- Raising the level of patient satisfaction.
- Raising the level of functional satisfaction.
- Creating a competitive environment between hospitals.
AL kindi Hospital | Amman
We hope that this site helps users to know our services that we provide to you and your visitors.
We provide a wide range of general and specialized medical services and have an excellent reputation for providing high quality healthcare.
Through your stay, we will treat you as a special individual, so that we take all your needs into account, as we deal transparently and regardless of your gender, race, age and status.
We strive to make Al-Kindi Hospital a safe and welcoming place for its visitors, and we embrace a culture of dignity and respect surrounding each of our patients and staff members.